Practical Engagement

1. Review general tips on how to implement an occupant engagement program (see Using This Guide: Influencing Occupant Behavior).
2. Educate occupants on personal contributions.
   
   • Building occupants are often unaware of their individual impact on a facility’s energy use. The Site Green Team can raise awareness by providing education sessions that make connections between building energy use and specific occupant behaviors. Occupant education should include information about specific energy-related goals, as well as tips on how occupants can gain by contributing to energy conservation efforts (e.g., through improved comfort and well-being).
   • Occupants may lack some skills necessary to reduce energy use. The Site Green Team can respond by offering training sessions that teach occupants such skills as how to use computer energy management settings; how to maintain comfort without using personal heaters; how to use building controls, such as thermostats, lighting controls, and window shades; and how to communicate problems, such as cracked or poorly insulated walls, ceilings, doors or windows. Professional development training with a focus on energy conservation is also useful for operations staff, provided that it is commensurate with their advanced technical knowledge and skill.
3. Implement structural components.
   
   • Perform day and night walk-throughs to identify users who demonstrate energy-saving behaviors. Consider public recognition for specific achievements, or placing placards or other rewards in appreciation for valuable efforts.
   • Send prompts and reminders electronically or install in strategic locations, such as on light switch covers.
   • Display awards, such as the Energy Star® plaque, prominently in the building.
   • Collect energy consumption information and create monthly report cards that help occupants to understand progress toward annual reduction targets and the results of their actions, and to encourage friendly competition between groups (e.g., buildings, floors, or departments) to further reduce energy use.